Sales Tax Collection and Compliance
Dartmouth Co-op collects sales tax on applicable purchases made through our website, in accordance with all applicable state laws. Following the 2018 South Dakota v. Wayfair Supreme Court decision, states can require online retailers to collect sales tax even if they don't have a physical presence in the state. We comply with these economic nexus laws by charging sales tax on orders shipped to any state where Dartmouth Co-op is legally obligated to do so. In short, if your order is delivered to a state that requires sales tax, the appropriate tax will be added at checkout. If no sales tax is due for your shipping destination, you won’t be charged any tax on your purchase.
How Tax Rates Are Determined
Sales tax rates on your order are determined by the shipping destination (the state, and sometimes the county or city, where your purchase is delivered) and the type of product or service you are buying. Each state’s tax laws are different, so the tax rate applied will vary depending on your shipping location. Additionally, the nature of the item matters: some products are taxed at special rates or are exempt from sales tax under certain state regulations. For example, clothing or textbooks might be tax-exempt in some states. Our checkout system automatically applies the correct tax rate, and any eligible exemptions based on the latest laws for your shipping address and the items in your cart.
Accurate Tax Calculation with Avalara
To ensure every tax charge is accurate and up-to-date, Dartmouth Co-op uses Avalara, a leading tax compliance software. Avalara continuously updates tax rates and rules across all jurisdictions. When you check out, Avalara’s system instantly calculates the appropriate sales tax for your order using the most current information for your shipping address and the products in your order. This integration helps us make sure you're charged the correct amount of tax and that we remit those taxes properly to each state on your behalf.
Customer Support and Assistance
If you have any questions or concerns about sales tax on your order, we're here to help. You can reach Dartmouth Co-op’s customer support at 800-634-2667 or email us at customer.service@dartmouthcoop.com. We’re available Monday–Friday, 9:00 AM to 4:30 PM EST. You can also visit our Contact Us page for additional support options. Our goal is to make your shopping experience as smooth as possible, so please don’t hesitate to get in touch if you need assistance with sales tax or any other issue. Thank you!